Pre-defined Roles

In large enterprises, the IT staff have clearly demarcated roles and responsibilities. The help desk staff are responsible for handling user complaints and their main concern when a user calls about a problem is to determine whether the user call pertains to a problem that the other operations staff are already working on. The domain experts and service managers are responsible for the early detection, diagnosis and fixing of problems with the networks, servers, applications, and services they control. While the domain experts are interested in the detailed performance metrics relating to the IT infrastructure, the executive managers are interested in high-level service level reports that detail if the IT infrastructure is meeting the service expectation of their users. To support these varying requirements of the IT operations staff, the eG Enterprise suite supports different user roles. The user roles define the rights and responsibilities that any user of the eG Enterprise system has. Each user in the eG Enterprise system is assigned to a user role.

By default, the eG Enterprise suite embeds two users namely, admin and supermonitor. The admin user reserves the administrative rights to the monitored environment, and also receives an urestricted view of the monitored environment. Only users with the privileges of the admin user can add new users or new roles to the eG Enterprise system. The supermonitor user cannot perform administrative tasks, but is authorized to monitor the performance of the entire environment.

To access this page, click on the icon available in the Admin tab. Then, select the Roles option in the User Management tile. This page displays the existing roles in the eG Enterprise system. Of the displayed roles, the following are default roles that have been pre-built into the eG Enterprise system, and cannot be deleted or modified. To add a new user to the role, click on the Add User icon.:

• Admin: Users who are assigned administrative rights become the super-users of the system. Such users can choose what hardware and application servers are to be monitored by the system, where the agents should be executed to monitor the hosted environment, what tests these agents should run, how often these tests should be executed, and can view the status of the entire monitored infrastructure. The administrative user also has the rights to add, delete, and modify user roles and individual user profiles. The default admin user is assigned the Admin role only.

• Monitor: If the eG license enables the eG Reporter and Configuration Management capabilities, then Monitor users will have access to the monitoring, reporting, and configuration management consoles of eG Enterprise. Monitor users have restricted access to the eG Enterprise suite. Each monitor user is associated with an email address to which alarms will be forwarded. The user's profile also includes information regarding the customer's alarm preferences - whether alarms have to be forwarded in text or HTML mode, whether a complete list of alarms has to be generated each time a new alarm is added, or whether the new alarm alone should be sent via email, etc. Each monitor user is associated with a subscription period. The eG Enterprise suite allows the monitor users to access the system until this period only.
• Supermonitor: A Supermonitor user has an unrestricted view of the monitored infrastructure. He/she can receive alarms pertaining to the whole infrastructure that has been configured by the administrative user. The default supermonitor user is assigned the Supermonitor role only. If the eG license enables the eG Reporter and Configuration Management capabilities, then Monitor users will have access to the monitoring, reporting, and configuration management consoles of eG Enterprise.
• AlarmViewer: This role is ideal for help desk personnel. The users vested with AlarmViewer permissions can login to the monitor interface, and perform the following functions:
• View the details of alarms associated with the specific components and services assigned to them
• Provide feedback on fixes for the alarms
• View feedback history
• Change their profile

Like Monitor users, users with this role can only monitor the components assigned to them.

• SuperAlarmViewer: Users with the SuperAlarmViewer role have all the privileges of the AlarmViewer role. In addition, users with the SuperAlarmViewer role have access to all the components being monitored.
• ServerAdmin: The users who have been assigned the ServerAdmin role have all the administrative rights of an Admin user, except the right to configure users/roles. Similarly, like a Supermonitor user, a ServerAdmin user can monitor the complete environment, and even change his/her profile.
• MonitorNoConfig: The users who have been assigned the MonitorNoConfig role will have access to the eG monitoring and reporting interfaces only, and not the eG Configuration Management interface.
• SupermonitorNoConfig: Users with SupermonitorNoConfig privileges will have unrestricted access to the monitoring and reporting consoles only - such users will not be able to access the configuration management console, even if the eG license enables this capability.
• MonitorNoConfig: The users who have been assigned the MonitorNoConfig role will have access to the eG monitoring and reporting interfaces only, and not the eG Configuration Management interface.
• MonitorwithLimitedAdmin: Administrators can create additional users with administrative privileges to configure the monitoring for the components that are assigned to them. These users can configure tests, thresholds, alarm policies and maintenance policies for the components in their purview. The MonitorwithLimitedAdmin role included in eG Enterprise can be used to create such users. This capability allows delegated administration, which is a key requirement for many enterprises and service providers.